Where is the studio? Chelmsford City CM20DB
The studio is based on Baddow Road Chelmsford near the Salvation Army, Zenxi Chinese & Meadows car park. Detailed directions right click HERE. What are your opening hours? Our usual opening hours are Tuesday-Sunday 10-5/6pm. We are closed on Mondays. We have late night availbility on Wednesdays till 8pm please phone the studio for further info
Is there parking? There are one hour parking spaces along Baddow road outside the studio. What is the booking deposit? It is a refundable booking deposit which secures your appointment and is refunded at your viewing. This deposit covers your attendance to all appointments with us (both your photo shoot and viewing session). 48 hours notice is required if you would like to change or cancel your appointments. If 48 hours notice is not given, it will result in a loss of your deposit. If you are more than 15 minutes late for appointment deposit is also lost. Deposits are £20-£30
How long will the shoot last and how many photos you will take? Your shoot will last approximately one hour, or two hours for 50s pin up/boudoir and newborn shoots. We capture an unlimited amount of images, then around 40 are selected for you to viewing in our viewing suit straight after your appointment. It is here that you will order your products to display your favourite images. All in all you will be with us for around 2 hours.
Can I buy lots of vouchers in exchange for lots of photos? No, the vouchers are an offer and households are limited to one voucher per family per year. Vouchers are not to be used in conjunction with any other offers and promotions. For a returning customer deal please call the studio.
What happens after the photo shoot? If you are not viewing your images straight after your session we will book your viewing and ordering appointment for a later date. We will then go through your images and select the best ones for you to view. Your viewing and ordering appointment will be in our private viewing suit were your images will play on a large screen. You will view them unedited, however your favourites that are ordered will be edited to print quality ready for display.
How long does my viewing and ordering session last? Most last about 1 hour. If you think you require more time to view and order your photos, longer sessions are available. If you are thinking about purchasing anything for the wall, measure up the space you plan to fill so you have an idea or where and how big your wall portrait will be.
Do I need to bring my voucher? Can I take up just complimentary image? Yes, your voucher is exchanged for your complimentary print. All orders are placed on hold until we have voucher. Any prints included with voucher must be relevant for voucher type. For example Pet photo shoot vouchers must be of a pet.
What do I need to bring to the viewing? Bring your partner and family members, or anyone who would like to see the photos. Full payment is usually required at the viewing, however interest free part payment options are available. We accept most credit/debit cards and cash.
We can only keep images that you order at your ordering appointment on file due to storage restrictions. Majority of customers order more than complimentary products so be prepared you may love them all so dont forgot to bring your purse!
Can I bring the children to the viewing? Children often get very fed up when viewing; most customers prefer to view without their young children. If you are bringing your children feel free to bring some toys, food etc to keep them amused.
How much should I budget? Most families that visit us budget between £300 - £500 to invest in their portraits. This gives them many display options, such as print collections, wall products or even digital images. We also have various payment plans available to ensure you have the perfect images for your home. "Family portraits last a life time" "Timeless classics portraits to compliment your home showing your beautiful family" Our art mounted prints start at £65 and digital packages start at £355.
How long do you keep the images on file? We can only keep the images whilst they are in production after this they will be deleted at some point. If you would like your images kept on file we can hold them for a maximum of 1 month from the date of your viewing session for which a £50.00 deposit is required. This £50 can then be used against any order you would like to make. It is always best deciding in the viewing room to ensure you understand ideal size for your home and see all detail within the image.
Can I view my photos online? To really get the full impact of your beautiful images we ask that you come back to the studio to view them in our private cinematic viewing suit. We feel that this is by far the best way for you to see the full detail of your images in big at the studio rather than small images with our watermark over them. If an online viewing is something you absolutely require, it is £50.00 to do so, which will then be deducted from any order made.
Whats shall I wear? We suggest clothing that suits your personality as a family; wheather its crazy patterns/ colours to simple classics such a polo shirts and Jeans.
Ideally a good wall product suits the space within it, so if your house is vintage full of antique furniture dress is more darker clothing. If its modern contemporary Jeans and white tops are always are good statement pieces which are timeless classics and tend to not age. If your home is retro or white with bright colour accessories wear strong primary colours.
Sucessful family portraits are best when family members are all in simular clothing. For makeover boudoir sessions please see seperate page on our website for further info.
Do you use photoshop? Can you make me slim? All images order are edited by photoshop they are colour corrected, colour balanced, cropped, background cleaned as a basic.
Further editing maybe done at staff discretion this includes scratches, spots, shine as a few examples please ask in the viewing room if further editing is needed.
When will my order be ready? We quote between 4- 6 weeks depending on product ordered. Complimentary prints (such as voucher deals including prints) are quoted 4 weeks.
Majority of wall products are hand made and are usually within 4 weeks
Art mounted prints, digital images on USB, and some frames can be a quick turn around if needed- just ask.
We do not do quick turn around for complimentary prints
When can we come back? At Hammonds we pride ourselves on our repeat custom, and advise that any families wishing to visit us again should leave 1 - 2 years before having another photo shoot.